FAQ

We are committed to working with local artisans using sustainable and natural materials.

Our dyes come from plant-based ingredients , ensuring minimal impact on the environment. Each purchase helps support Madagascar's local economy and preserve traditional craft techniques.

We accept returns within 14 days of receiving your order, see return policy.

To make a return, please send an email to contact@oqena.com detailing the reason for your return. Items must be in good condition and in their original packaging to be eligible for a refund or exchange.

Our delivery times are as follows:

• For deliveries in the European Union : 3 to 5 days .
• For deliveries outside the European Union : approximately 7 days .

See our shipping policy .

To preserve your raffia products, please follow these tips:

• Avoid excessive contact with water, grease, perfumes and cosmetics.
• If your item gets wet, remove excess moisture with a soft cloth, without rubbing.
• Let dry at room temperature.
• To restore its original shape, your accessory can be ironed with a steam iron.

For more information see blog .

For four months of the year, we are on site in Madagascar to ensure efficient production management.

We release orders and leave only after verifying that each product meets quality standards before dispatch. We maintain constant contact with our workshops through regular meetings and daily updates.

Our raw materials come from Madagascar, where we use various plant fibers such as raffia, sisal and aravola.

Our labels are made of 100% cotton, locally manufactured. However, the closures, steel rings and other assemblies are imported.

All the products offered on our site are imported by us from Madagascar. We personally know all the artisans who produce for OQENA.

All products are manufactured locally, and we carry out regular checks to guarantee the quality of each creation.

We focus on the experience of the craftsmen, the quality of the finishes and the materials used. For example, we favor those who have specific expertise in working with raffia and who share our values ​​of sustainability.

Yes, we offer customization options for some of our products to meet the specific needs of our customers. Please feel free to contact us, and we will get back to you as soon as possible.

We provide detailed descriptions of each product, including its history, materials, dimensions and high-resolution photos, to help our customers make informed decisions.

We invite you to explore our store, and please feel free to contact us with any questions.

We use sustainable and recyclable packaging materials to ensure your products are protected during transport, while minimizing our impact on the environment.